Luxury Guest Experience Lead (Butler) - 5-Star Resort in Bali

Join Resorts World Sentosa as a Guest Experience Lead (Butler) in the breathtaking paradise of Nusa Dua, Bali. This is your opportunity to elevate luxury hospitality by delivering unparalleled, personalized service to discerning guests. As a part of our elite team, you will be the epitome of sophistication and professionalism, ensuring every guest's stay is nothing short of extraordinary.

At Resorts World Sentosa, we are redefining luxury hospitality. Our 5-star resort in Nusa Dua is a beacon of elegance and comfort, offering guests a seamless blend of world-class amenities and personalized service. We are seeking a Guest Experience Lead (Butler) to join our team and be the face of our resort's commitment to excellence.

In this role, you will be responsible for delivering exceptional service to our guests, ensuring their every need is met with the highest level of attention to detail. You will work closely with our team to create memorable experiences that leave a lasting impression. This is a unique opportunity to be part of a dynamic team that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional guest service, ensuring every guest's needs are met with the highest level of attention to detail
• Create and execute personalized service plans for each guest, ensuring their stay is tailored to their preferences
• Coordinate with the housekeeping, dining, and other departments to ensure seamless guest experiences
• Act as a liaison between guests and the resort's management, addressing any concerns or requests promptly
• Maintain the highest standards of professionalism and discretion in all interactions
• Participate in training and development programs to enhance your skills and knowledge in luxury hospitality
• Monitor guest feedback and use it to continuously improve service quality
• Ensure the resort's facilities and amenities are in top condition, ready to impress our guests

🎓 Kualifikasi & Syarat

• Minimum 5 years of experience in luxury hospitality, preferably in a 5-star resort setting
• Proven track record of delivering exceptional guest service and creating memorable experiences
• Excellent communication, interpersonal, and organizational skills
• Strong leadership and teamwork abilities, with the capacity to mentor and guide a team
• Proficiency in English, both written and spoken
• Knowledge of local customs and traditions, especially in Bali
• Ability to work under pressure and manage multiple tasks simultaneously
• Valid certification in hospitality management or a related field is a plus

🛠️ Keahlian

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