Customer Relations Supervisor (XPeng Talent Pool) - Erajaya

Join Erajaya as a Customer Relations Supervisor for our XPeng Talent Pool and take the lead in delivering exceptional customer experiences in Indonesia’s dynamic automotive and tech ecosystem. This role is perfect for a proactive professional passionate about enhancing customer satisfaction and driving sales through superior service.

In this role, you'll oversee a team of customer service representatives, ensuring they deliver top-notch support to our valued clients. You'll analyze customer feedback, implement strategies to improve service quality, and collaborate with cross-functional teams to resolve complex issues. Working at Erajaya means being part of a company that is at the forefront of Indonesia's automotive revolution, with a commitment to innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Oversee and mentor a team of Customer Service Representatives, ensuring they meet and exceed service level agreements.
• Analyze customer feedback and implement strategies to improve service quality and customer satisfaction.
• Manage and resolve customer complaints, ensuring timely and effective resolutions.
• Collaborate with sales, marketing, and technical teams to address customer concerns and drive sales.
• Monitor and report on key performance indicators (KPIs) to track team performance and service quality.
• Conduct regular training sessions to upskill the team and ensure they are equipped with the latest tools and techniques.
• Stay updated with industry trends and best practices in customer relations to continuously improve service delivery.
• Build and maintain strong relationships with key clients, ensuring their needs are met and their satisfaction is maintained.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer relations, customer service management, or a similar role.
• Proven track record of successfully managing and developing a customer service team.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with automotive and tech industry trends and best practices.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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